6 Things I Learned From Working In Customer Service

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Hello, friends! I just recently finished up my summer job working at the premier theater in my city as a customer service representative. Working at this theater has been such a blessing. This organization is so impactful on the community, aiming to bring theatre and art to the public. It’s consistently brought in an incredible lineup of Broadway shows, performers, and other events to my city.

I worked here as a customer service representative, which put me in the box office or on the phones to answer patrons’ questions and help them buy tickets. I really enjoyed getting to talk to a lot of different people and interact with the community, but it wasn’t always easy at times. Here are six things I’ve learned from working in customer service:

1. “You never really understand a person until you consider things from his point of view … until you climb into his skin and walk around in it.” -Atticus Finch, To Kill a Mockingbird

This is probably the most important thing I’ve learned from this job. I was on phones for the majority of the past couple of weeks, answering a ton of questions and speaking with a lot of different people. Whenever I was on the phone with them, I tried to think “What does this person need from me? Why did this person call today?” Trying to understand the perspective of other people was really valuable in giving them the best service possible. People called in for a reason and they may be calling from the store, from the car, or in the midst of trying to feed their kids lunch. I wasn’t always completely aware of the patron’s situation, but trying to be sensitive to what they may be going through at that moment helped me serve them the best I could.

This mentality also helped when I was dealing with unsatisfied patrons, which was often accompanied by some frustration. It’s important to understand that these people may be going through something that has nothing to do with purchasing tickets for a show. Trying to be empathetic is something that I’m still working on, but this is probably the biggest takeaway.

2. Never assume or take anything for granted

The key to my job as a customer service representative was to verify, verify, verify. I had to make sure that what I was setting up for the patron was exactly what they wanted, so it was imperative that we were always on the same page. This is where trying to understand other people’s perspectives comes in. It was important that I took a moment to make sure that the person that I was working with understood what I was saying and that I understood exactly what they wanted. You know what they say about assuming…

3. Communication is key

As a customer service representative, I do a lot of talking and explaining. For example, one of the main attractions this season was the Broadway Lights Subscription, which many people are interested in. Explaining how this 8-show series works was often a mouthful, but all the talking I’ve been doing has helped me communicate ideas for efficiently. This job has taught me to be mindful of the words that I use when talking to people, so that they can thoroughly grasp what I’m trying to say. Developing communication skills have been vital for this job and will be especially useful throughout my college career.

4. Listening is powerful

As important as communicating was, I found that listening was even more important in customer service . I had to learn to be quiet at times and really pay attention to what the patron was saying in order to help them the best I could. This may seem obvious, but giving someone your undivided attention and really trying to understand them is really valuable.  Sometimes people calling in simply wanted to be heard, whether they were looking for someone to chat with or let out their frustration at.

5. Sometimes people are rude, but it’s important to keep going

Even though I tried to see things from other people’s perspective, sometimes people were just straight up rude to me. This was pretty hard for me to deal with at first and still kind of gets to me. It’s amazing how impactful someone’s tone of voice can be, rather than the words they are saying. I’ve had to learn that even when people are rude, I just have to let it go and focus on the job that I have to do.

6. People can also be really amazing

Aside from the people that weren’t so nice, the majority of patrons I have interacted with have been absolutely wonderful. I’ve actually had some really great conversations with people about everything from family to theatre, which makes all of the other negativity  a lot more bearable. I am so grateful to the patrons who were incredibly patient and understanding with me, especially when I was new to the job. From the perky customer service representative on the phone to you kind people out there, thank you so much! Patience and kindness really goes a long way.

 

 

I hope you enjoyed this post! The experiences I’ve had with a lot of different people have challenged me, but I’ve learned a lot from working in customer service.

**Disclaimer: None of my views reflect that of this organization. I have the upmost respect for this theater and its mission to bring art to the community.

-Love Ling

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Floral Monogram DIY (Great for Dorms!)

Hello, friends! Today I am coming to you with an easy DIY project that is perfect for your room, dorm, office, whatever you’d like! The idea for this DIY first came to me when my sweet roommate surprised me with a wooden “L” covered in flowers for my birthday. I loved this gift so much that I had to recreate it! All it takes is a quick trip to the craft store, a bit of creativity, and some gluing, and you’re left with a cute room decoration that’s personalized and really brightens up your space.

Supplies:

Monogram letter: I got mine from AC Moore for a few dollars. This one is pre-painted black and made out of wood, which makes it an awesome base for decoration)

Fake flowers: I also purchased these flowers from AC Moore. Browse through the fake flower section and have fun mixing and matching different colors and flowers!  For my friend’s floral monogram, I definitely wanted to use sunflowers. I added in some purple flowers to contrast against the yellow and white to tie it all together.

Wood Glue: Super glue works as well. This is what you’re going to use to attach your fake flowers to the monogram.

How To:

  1. To make this decoration, start by cutting the heads off of the flower stems. This may sound kind of morbid, but go guillotine on these flower heads! Start with a few flowers at first, so you can gauge how much you’ll need.
  2. After you cut your flowers, it’s time to get creative. Arrange your flowers on the monogram until you’re satisfied with how it works. This took me a good fifteen minutes to get it perfect, but I was super happy with the arrangement at the end. The key to arranging these flowers is to have just enough space left under so you can see the letter peeking through.
  3. Once you have your flowers arranged, start gluing them on the monogram! I used just a bit of wood glue to attach the flower heads. The glue I used took a while to dry, so make sure the letter is laying flat across the floor so the flowers aren’t slipping and sliding. The flowers were pretty secure after about an hour, but I would let it dry overnight to ensure it’s completely dry.

Once you’re done, you’re free to put your interior designer cap on. This monogram would look especially great on the wall, on a bookshelf, or a desk. Your space will instantly brighten up.

I had a lot of fun creating this floral monogram, because it’s cheap, easy, and you’re left with a beautiful room decoration. I highly encourage you guys to try this out! It makes a great gift, especially for someone going to college. I personally received this as a gift and absolutely love it.

If you end up making this floral monogram, I would love to see how it turned out! Send me an email at lovelingblog@gmail.com or leave a comment below. I hope you enjoyed this post and have a great day!

-Love Ling

Have a Great Summer!

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Hello, friends! Summer is in full swing and I am very happy to see constant sunshine. Well, almost constant. It’s stormed a few times. I find summer to be so refreshing, because it’s the time when you can let your school and (some) work responsibilities go for a little bit and focus on having fun!

This year, my summer is a little bit different, because I am not going to be traveling to Europe with my dad and sister as I have in past years. Unfortunately, the “Travel-ling” series is going to be put on hold. Summer 2017 is the summer where I get a job and luckily, I have landed a summer job and started working a couple weeks ago. While I would rather be traveling and hanging out with my family, there is definitely a lot of merit in taking a summer off and setting myself up for the upcoming school year. Because I am staying home, I have a lot more time to spend with my friends, who are also working over the summer. I’m also able to relax and recharge after my crazy first year of college! Let’s embrace this staycation, shall we?

I hope that you guys find time this summer to take care of yourselves and recharge for the upcoming year. Below I have listed some fun ways for you to get the most out of your summer, whether it’s relaxed and work-filled like mine or full of adventure and travel! Read on!

Get outside

Take advantage of the gorgeous weather! Spend some time at the pool, get some friends together for a hike. If the great outdoors aren’t your thing, maybe try exploring some local spots that you’ve never tried before. Hanging out on the couch is perfectly fine, but at the end of the summer, would you rather say that you spent your time binge-watching Netflix or getting out and making memories?

Take care of yourself

In conjunction with getting outside, make sure you’re wearing plenty of sunscreen and keeping yourself hydrated. The sun is not always your friend, so make sure that you are taking care of your skin. And you know what they say, hydrate or die-drate.

Catch up on hobbies

I definitely don’t have enough time during the school year to do things that I enjoy, like yoga, painting, and reading. When I’m not at work, I try to take part in some of my hobbies. It makes me feel more productive–improving myself and working towards little goals that I have.

Spend time with friends

Yay! I’m home and I can hang out with my friends that I don’t get to see when I’m at college. My friends and I havespent a lot of time together already, from concerts to hikes to many coffee dates. Get your posse together and have a bit of fun!

Find your own adventures

While I would love to spend the summer hopping on and off different trains and exploring the streets of Tuscany, staying home doesn’t guarantee constant adventure. It’s easy to get caught up in day to day routines, but my goal this summer is to find fun, exciting things to do that break up my normal routine. I’m spending my break at home, so I need to make the most of it.

I hope you guys enjoyed this post and that you take something away from this. I would love to know what your summer plans are in the comments below, so please let me know! Have an awesome day, homies. HAGS.

-Love Ling